BISP WhatsApp Complaint Service 2025 – Complete Step-by-Step Guide to Register Your Payment Issue

The Benazir Income Support Programme (BISP) has introduced a dedicated WhatsApp complaint service for 2025 to help families facing payment delays, biometric failures, unauthorized deductions, or ineligibility issues with their Rs. 13,500 installment. This service is designed to save you time and effort by letting you file complaints from your mobile without visiting any BISP office.

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یہ سروس خاص طور پر ان لوگوں کے لیے بنائی گئی ہے جو دور دراز علاقوں میں رہتے ہیں اور بی آئی ایس پی دفتر جا کر شکایت درج نہیں کر سکتے۔ اب آپ گھر بیٹھے ہی اپنی ادائیگی میں تاخیر، انگلیوں کے نشانات کی خرابی، یا کسی بھی کٹوتی کی شکایت کر سکتے ہیں۔

اس نئے نظام کے ذریعے آپ اپنا شناختی کارڈ نمبر، نام اور مسئلے کی تفصیل واٹس ایپ پر بھیج کر تیزی سے جواب حاصل کر سکتے ہیں۔ اگر جواب دیر سے ملے تو 8171 ہیلپ لائن یا قریبی دفتر بھی جا سکتے ہیں۔

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Why Use the BISP WhatsApp Complaint Method

BISP’s WhatsApp complaint system is especially helpful for:

• Women who cannot easily travel to government offices

• Elderly people or those with disabilities

• Residents of remote areas far from BISP centers

• Anyone facing CNIC mismatches or biometric failures

It is a simple way to share your complaint details, supporting documents, and get an official response, without standing in long queues.

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Official BISP WhatsApp Numbers for Each Province

Before filing your complaint, save your province’s correct WhatsApp number:

• Punjab: 0325‑5365520

• Sindh: 0325‑5365473

• Balochistan: 0325‑5365469

• Khyber Pakhtunkhwa / AJK / Gilgit-Baltistan: 0325‑5365476

Important: Always send your complaint to the right number to avoid delays.

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What to Include in Your WhatsApp Complaint

When sending your message, make sure you include:

• Full name (as per CNIC)

• 13-digit CNIC number

• A clear description of your problem (e.g., payment not received, biometric error)

• Proof of the issue (CNIC photo, payment slip, screenshot of eligibility result)

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Step-by-Step: How to File a Complaint on WhatsApp

1. Save your province’s official BISP WhatsApp number.

2. Open WhatsApp and start a new chat with the saved number.

3. Write your complaint clearly, including all required details.

4. Attach any supporting proof (photos or screenshots).

5. Send the message and wait for a confirmation reply.

BISP usually sends an auto-reply within 48 to 72 hours.

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Common Issues You Can Resolve Through WhatsApp

You can use this service to complain about:

• Missing or delayed Rs. 13,500 payment

• Biometric verification failure

• Wrongly marked as ineligible despite survey completion

• Unauthorized payment deductions

• Errors in family records (wrong name or CNIC)

• Issues with Taleemi Wazaif (education stipend) or Nashonuma (nutrition support) payments

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Recommended Documents for Your Complaint

Have these ready before filing:

• Your valid CNIC (front and back photos)

• Payment slip or bank receipt (if you have it)

• Screenshot of your eligibility result (optional but helpful)

• A clear written explanation of the problem

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Other Ways to File Your BISP Complaint

If you don’t get a timely reply through WhatsApp, you can also:

• Call the 8171 Helpline to speak directly with a BISP representative.

• Use the 8171 Web Portal to submit your complaint online.

• Visit your nearest BISP Tehsil Office with your CNIC for in-person help.

• Go to the District Control Room for serious or unresolved cases.

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How to Check Your Complaint Status

After sending your WhatsApp complaint:

• Look for an auto-reply within 48–72 hours.

• If you don’t get an update, follow up on the same WhatsApp number.

• Alternatively, try the helpline, web portal, or in-person options if your issue remains unresolved.

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Quick Checklist Before Sending Your Complaint

• Save the correct WhatsApp number for your province.

• Include your full name and CNIC number.

• Clearly describe your problem.

• Attach relevant proof.

• Wait for the confirmation message.

• Keep a record of your chat for follow-up.

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Final Thoughts

The BISP WhatsApp Complaint Service is a major step toward making government support easier to access, especially for women and people in remote areas. If you’re facing payment delays or other issues, don’t wait. Save the correct number, write your complaint clearly, and attach proof to get help fast.

By using this service properly, you can save time, avoid unnecessary trips to government offices, and ensure you get the Rs. 13,500 payment you’re entitled to.